Overview
As part of the Oct. 4, 2025, APeX Go-Live, UCSF Health Community Hospitals will transition to the APeX patient portals, UCSF MyChart and UCSF MyChart Bedside.
Learn More about UCSF MyChart patient portals
UCSF MyChart offers personalized, secure online access to patients’ own medical records. Available in both English and Spanish, UCSF MyChart enables patients to manage and receive information about their health.
With UCSF MyChart patients can:
- Schedule medical appointments
- View their health information, including medications, allergies, and test results
- Request medication refills
- Access resources for trusted health information
- Message their care team. Learn more here
UCSF MyChart Bedside is a feature of the MyChart app specifically designed for use during a hospital stay. Patients with an active MyChart account can log in on their mobile device where MyChart Bedside will automatically launch. Patients without an active MyChart account can sign up at ucsfhealth.org/mychart.
With UCSF MyChart Bedside patients can:
- View their schedule, including medication times, nursing tasks, and surgeries
- View their care team
- Review education materials about their condition(s)
- Answer questionnaires
- View inpatient medications and lab results
Customer Service offers UCSF patients 24/7 MyChart support
- Patients can call UCSF MyChart Customer Service at 415-514-6000, 24 hours a day, 7 days a week for help with activating MyChart, signing in, or setting up access.
- The Customer Service team can also provide help with MyChart navigation, log in, password, and multifactor authentication/secure access issues. They cannot create or update patient records or register patients in the MyChart system.
The more you know
- To sign up for a MyChart account, a patient needs to have a patient record and be at least 11 years old.
- If the patient does not have a patient record, MyChart Customer Support can only refer them to self-sign up on the MyChart home page, which is only available to patients who are18 and older and speak English or Spanish.
Supporting patients in enrolling in and using UCSF MyChart is intended to be a standard process for all departments.
- Tip sheets and quick start guides: Visit MYCHART | APeX Training for a comprehensive list of tip sheets and quick start guides for various features and functionality of MyChart.
- FAQs: Learn about MyChart frequently asked questions here.
- MyChart patient materials: Review and print MyChart patient-facing print flyers, digital signage, FAQs, and other materials in this Box folder.
- UCSF MyChart Information for Staff: Click here to review additional information about UCSF MyChart.
The following information will be available in UCSF MyChart during the following times:
