Overview
Learn how to request new CSH hardware during the transition and what to expect regarding UCSF hardware replacement.
Ordering New CSH-supported Hardware
All requisitions and procurements for CSH-supported computers and computer accessories (docking stations, webcams, computer mice, etc.) are now going through UCSF.
- Should your current CSH-provided device break / need fixing, please utilize the process outlined below.
- If you have a new resource joining your team who will need new CSH-supported equipment, please work directly with the HR Department.
Until June 3:
For questions or to submit a hardware requisition, please create a general request ticket through SFCH Service Now: https://ucsf.service-now.com/sfch
Beginning June 4:
The SFCH Service Now catalog will be updated so users can submit a specific request by device type (Computers & Computer Accessories).
UCSF Hardware Replacement
As part of the continued integration of Saint Francis and St. Mary’s with UCSF systems and services, staff may soon be seeing IT-related activity, including placement of new equipment such as UCSF-supported computers and other technology devices, in work areas.
You can expect:
- To receive advance notification, where possible, of potential impacts to work areas, including timelines and nature of the work.
- Coordination with patient-care areas to ensure swift deployment and minimal disruption.
Please:
- Do not move or disconnect any UCSF equipment (other than UCSF-supported computers that are assigned specifically to you).
For questions or concerns regarding UCSF technology applications, systems, or hardware, please visit UCSF IT Service Desk | UCSF Health Saint Francis and St. Mary's Hospitals.