Voalte Has Replaced TigerConnect and Vocera

Overview

Step1

Download the Voalte application on your cell phone.
- Use site code csfsfo (all lower case).
- Use the same credentials as APeX to log in.
- Important: To access Voalte, you must have UCSF Active Directory (AD) account access credentials (username and password).
Important:
- Vocera will be decommissioned on Saturday, Oct. 4.
- TigerConnect will be decommissioned on Sunday, Oct. 5.
Voalte Training Resources Available
- To help you prepare for this exciting transition to Voalte, take advantage of the Voalte Training Resources are available below (You must be signed into VPN to access and view)
  - Welcome to Voalte Training Video
  - Voalte Me Provider Training video
  - Voalte Messenger Tip Sheet
  - Provider Unit Specific Tip Sheets
  - ‌Careweb and CareLinks Code Activation tip sheet ‌
    - Service Specific Tip Sheets
      - Adult Providers SMH
      - Adult Providers SFH
    - Other Resources
      - Change Roles without Logging Out

Step2

Help is here - Take full advantage of Voalte Go-Live support

View the Careweb and CareLinks Code Activation tip sheet
Contact information available 24/7 via Voalte (role and phone number).
- Search Clinical Communications Support in Voalte.
  - Saint Francis staff: If you have issues signing into Voalte, dial 628-324-0411 from any phone to request onsite support.
  - St. Mary's staff: If you have issues signing into Voalte, dial 628-324-0311 from any phone to request onsite support.

Onsite Support Coverage

Additional Training Drop-In Opportunities Post-Go-Live

Oct. 6, 1 – 5 p.m.
- Location: St. Francis Building 58 3rd Floor Education Space
Oct. 6, 1 – 5 p.m.
- Location: St. Mary's McAuley Building 4th floor Education Space
Oct. 9, 7:30 a.m. - 4:30 p.m. (Lunch break 12 – 1 p.m.)
- Location: St. Francis Building 58 3rd Floor Education Space
Oct. 9, 7:30 a.m. - 4:30 p.m. (Lunch break 12 – 1 p.m.)
- Location: St. Mary's McAuley Building 4th floor Education Space