Email and Other Business Tools for Physicians

As a Community Provider/Physician providing services at Saint Francis and/or St. Mary's, you have the option to activate and use a network.ucsfhealth.org email account in your work. 

If you already have a network provider email account, you can log in here: Community Provider Email

If you don't have an active network.ucsfhealth.org email account and would like one, please email the SFSM Medical Staff Office at [email protected], with the subject line: "Request Affiliate Network Email," to request an account. (Network accounts that were issued in 2024 and were not activated at the time must also be requested with the process outlined above.)

You will receive an email with the subject line "Activate Your UCSF Network Email Account." This email will contain an activation link that will expire seven days after receiving the email. If the link has expired, please submit a support ticket to receive another account activation email with a new link.

Other helpful information

The following document will assist you with activating your Okta secure access account, setting up a device in Duo Multi-Factor Authentication (MFA), creating your UCSF email password, and accessing your Outlook Web network email account:

• Community Provider Email Account Activation (Quick Start Guide) (PDF)

The following document will assist you in changing your network provider email password in Okta:

• Changing your Provider Password in Okta (Quick Start Guide) (PDF)

Please call the UCSF IT Service Desk at 415-514-9000 for the following issues:

• If you also have a ucsf.edu email address that you can't currently access.
• If you need to register for and complete APeX training and don't have or can't remember your UCSF access credentials (also known as your Active Directory or AD account). 

Community Providers with active network.ucsfhealth.org email accounts also have access to Microsoft 365 applications including Microsoft OneDrive, Word, Excel, and PowerPoint via the web to assist you in your work.

Log in: Microsoft 365

The following document will assist you with accessing Microsoft 365 via a web browser:

• Accessing Microsoft 365 and OneDrive as a Community Provider (Quick Start Guide) (PDF)

Community Providers with active network.ucsfhealth.org email accounts also have access to UCSF's version of Zoom. Zoom is a simple, all-in-one solution that lets you voice or video conference meet across desktops, mobile devices and conference rooms. The UCSF Zoom instance is provided for free and approved for use with restricted data. 

Log in: Zoom Web Conferencing

The following documents will assist you with using Zoom Web Conferencing via a web browser:

• Creating your UCSF Provider Zoom Account and Meetings in Outlook (Quick Start Guide) (PDF)
• Using Zoom Web Conferencing for Providers (Quick Start Guide) (PDF)

NOTE: When using UCSF-hosted and CommonSpirit-hosted web applications at the same time, it is recommended to use Microsoft Edge for those hosted by UCSF and Google Chrome for those hosted by CommonSpirit.