Overview
Learn how to request new CSH hardware during the transition and what to expect regarding UCSF hardware replacement.
Ordering New CSH-supported Hardware
All requisitions and procurements for CSH-supported computers and computer accessories (docking stations, webcams, computer mice, etc.) are now going through UCSF.
- Should your current CSH-provided device break / need fixing, please utilize the process outlined below.
- If you have a new resource joining your team who will need new CSH-supported equipment, please work directly with the HR Department.
Until June 3:
For questions or to submit a hardware requisition, please create a general request ticket through SFCH Service Now: https://ucsf.service-now.com/sfch
Beginning June 4:
The SFCH Service Now catalog will be updated so users can submit a specific request by device type (Computers & Computer Accessories).
Hardware Replacement: Equipment Delivery Begins Monday, June 9
Beginning Monday, June 9 and into August, IT will be installing hardware in preparation for the Oct. 4 transition to APeX at Saint Francis and St. Mary’s as part of the IntegrateIT program.
You will see an increase in activity at both hospitals as technicians deliver and set up more than 1,200 new UCSF computers and replace monitors, keyboards, mice, and other equipment. Please do not move or disconnect any of the new devices.
What you need to know
- As much as possible, you will be notified in advance of activity taking place on your floor. Please refer to the schedule below and check back here for updates.
- Be prepared for technicians to spend 20 to 45 minutes at each workstation, replacing monitors, keyboards, and mice and installing new UCSF microcomputers on the back of monitors. Do not use, move, or disconnect the new UCSF computer. Continue using your CommonSpirit Health computer until it is removed on or around Oct. 4.
- IT will install other equipment that will not be used until Oct. 4, including Tap ‘n Go and new printers. Please continue using CommonSpirit Health Tap ‘n Go and your current printers until Oct. 4.
- Technicians will return to work areas at a later date to configure and test equipment.
- Note: Sensitive patient care areas and specific clinical devices are being addressed on an individual basis.
Timeline
Disruption in work areas will be as minimal as possible. Please check back here for the most up-to-date version of the following schedule:
Have questions or need support?
If you have questions about this work or the timeline, please email the following people to ensure a prompt response:
- Karen O’Neill – [email protected]
- Jeff Alido – [email protected]
- Michael Groff – [email protected]
- John Mcnamara – [email protected]
Someone will get back to you as soon as possible.
Thank you for your patience and support as we complete this work.