Overview
Learn how to request new hardware during the transition and what to expect regarding UCSF hardware replacement and testing.
Ordering new hardware
All requisitions and procurements for computers and computer accessories (docking stations, webcams, computer mice, etc.) are now going through UCSF.
Should your current CommonSpirit-provided device break or need fixing, or you are a manager who needs to request equipment for a new employee, please submit a requisition by device type (computers and computer accessories) through the SFCH ServiceNow catalog.
Equipment updates
UCSF IT has largely completed hardware delivery, placement, and testing at Saint Francis and St. Mary’s hospitals and clinics. Additional critical equipment is in the process of being delivered or will be deployed at go-live.
- Through Oct. 3: Laptops are being issued via in-person pick-up or shipping (for remote staff only). See below.
- Oct. 4: WOWs, Flamingos (physician charting), and iPad carts will be deployed at go-live. Want to know what equipment your department has or will receive? Check the list of devices by location.
Hardware reminders
- Please keep all UCSF IT equipment plugged in and powered on at all times.
- Do not turn off your CommonSpirit Health computers at the end of your workday.
- Please continue to use your current hardware for all patient charting and day-to-day operations until Oct. 4.
- For all shifts on and after Oct. 4, you will be working on UCSF-provided equipment and will no longer be working on CommonSpirit-supported equipment.
Laptop distribution
UCSF IT will distribute new laptops to those with CommonSpirit Health laptops Monday, Sept. 15 through Friday, Oct. 3, between 8:30 a.m. and 5 p.m.
To receive your new laptop, please bring your UCSF badge and be prepared to provide the hostname of your current CommonSpirit laptop. Badge and hostname are required to receive a new laptop. Laptop issuance should take about 10 minutes, but wait times may vary. Thank you in advance for your patience as we work to get everyone set up on their new laptops.
Pick-up locations:
- Saint Francis: Hospital tower, 9th floor
- St. Mary’s: Hospital tower, 2nd floor
- Walnut Creek, 1199 Bush St., SFO, and Ballpark clinics: Laptops will be distributed on site.
Remote workers outside the nine Bay Area counties who cannot pick up a laptop in person should contact Jeff Alido and John McNamara to arrange shipping. Return shipping labels and instructions will be included so you can easily return your current CommonSpirit laptop.
Post APeX Go-Live: CommonSpirit laptops will be need to be turned in to the same locations listed above no later than Friday, Oct. 17.
Reminder: UCSF IT is not responsible for CommonSpirit data. Please migrate your data to OneDrive - and work from OneDrive going forward - on your UCSF laptop and/or UCSF desktop computer.
Department-specific equipment
To accommodate departments and units requesting advanced notice of the equipment assigned to their area, UCSF IT has compiled a list of devices by location. View the spreadsheet here.
Questions and support
Have questions or need support?
If you have questions about this work or the timeline, please email the following people to ensure a prompt response:
- Karen O’Neill – [email protected]
- Jeff Alido – [email protected]
- Michael Groff – [email protected]
- John Mcnamara – [email protected]
Someone will get back to you as soon as possible.
Thank you for your patience and support as we complete this work.