Additional Information

You may have IT-related questions regarding the transition to UCSF Health. UCSF IT has compiled a list of FAQs to help you get answers quickly for common questions. 

• UCSF IT Frequently Asked Questions

UCSF IT is providing application training for many of the applications that you will use in your role at UCSF. There have been two IT Virtual Office Hours sessions that occurred on August 21, 2024, and September 11, 2024, that covered the following subject areas: 

• Virtual Office Hours, IT Training Session #1 (Outlook Web App, Secure Email, Zoom Web Conferencing)
• Virtual Office Hours, IT Training Session #2 (Microsoft Intune, Microsoft Mobile Applications) 

The recordings for these sessions can be found below. 

Virtual Office Hours, IT Training Session #1 (Outlook Web App, Secure Email, Zoom Web Conferencing)

Virtual Office Hours, IT Training Session #2 (Microsoft Intune, Microsoft Mobile Applications)

NOTE: To use the mobile Microsoft applications, you will need to have Microsoft Intune installed on the device. If you use Microsoft Authenticator in addition to Intune, be sure to remember your login information as UCSF IT is not able to retrieve that information.

• Microsoft Intune and Microsoft Mobile Applications (PDF)

The UCSF IT Education Session provided context to new processes (e.g., Activating your UCSF account and setting up Duo for multi-factor authentication) related to starting at UCSF and where to locate information on the Intranet. 

• 2024 IT Education Sessions (PDF)

There may be times when you need assistance with UCSF applications or to request specific services. The Getting UCSF IT Support When You Need It quick start guide will help you navigate this process.

• Getting UCSF IT Support When You Need It (PDF)

UCSF Information Technology hosts multiple electronic mailing list options to meet the needs of the UCSF community in supporting and promoting our mission areas. The Electronic Mailing List Request quick start guide will help you request a Listserv or Email Distribution List with UCSF IT.

• Electronic Mailing List Request Quick Start Guide (PDF)

If you have any questions or issues with the UCSF Email and Collaboration Tools, please consult the UCSF IT Service Desk page.