Get assistance 24x7 from UCSF IT for UCSF-hosted applications and services. We are an integrated Service Desk team that supports all our UCSF communities. We are here to help you.
What we do
Contact the UCSF IT Service Desk
Phone
415-514-9000, Hours: 24x7
Onsite
UCSF IT support is available onsite from 8 a.m.–5 p.m. Monday through Friday through 12/31/24, to address your IT questions.
Locations
- Saint Francis: Room 1204 (12th floor)
- St. Mary's: In the Gift Shop
Bring your IT questions to our Support Team. We're here to help.
Online Support
- UCSF IT Support Portal
- Includes live chat from 8 am to 5 pm, Monday through Friday
- Getting UCSF IT Support When You Need It (PDF)
Services Supported
- UCSF intranet
- UCSF credentials, passwords, and Duo multi-factor authentication
- Microsoft 365 Online (including Outlook email, Teams, OneDrive, SharePoint, Word, Excel, OneNote, PowerPoint, and Forms)
- Zoom
- Box
- Any other applications hosted by UCSF
IT Office Hours
Attend our next IT Office Hours sessions to learn all about using Microsoft 365 mobile applications.
- Wednesday, September 11, 3:45 pm
- Thursday, September 12, 7:45 am
Look for meeting invitations with the Zoom links sent from [email protected] to your UCSF Outlook Web email account.
Previous session recording
Visit our recorded UCSF IT office hours for how-to guidance on Microsoft Outlook Web App, Secure Email, and Zoom Web Conferencing (session: Aug. 21, 2024). Access the IT office hours Zoom recording.
- Phone: 415-514-9000
- Website: Online Support